1. Acceptance of Terms

These Terms of Service are an agreement between you and Incisive Platforms, Inc., a Delaware corporation ("Incisive", "we", "us"), which operates Guidelite ("the Service"). By accessing or using the Service, you agree to be bound by these terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. Description of Service

Guidelite is a strategic planning platform that helps organizations define objectives, manage plans and actions, assess risks, and track outcomes. The Service is provided on a subscription basis with tiered pricing.

3. Accounts and Access

You are responsible for maintaining the security of your account credentials. Each subscription is tied to a single organization. All plans include unlimited users within that organization.

4. Your Data

You retain full ownership of all data you enter into Guidelite. Our processing of personal data on your behalf is governed by our Data Processing Agreement, which forms part of these terms. We do not claim any intellectual property rights over your organizational data, strategic plans, or any content you create within the platform. You may request an export of your data at any time.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Attempt to gain unauthorized access to other organizations' data
Interfere with or disrupt the Service or its infrastructure
Reverse engineer or attempt to extract source code from the Service
Use automated tools to scrape or extract data from the Service beyond approved API access

6. Subscription and Billing

Subscriptions are billed per organization, not per user. You may upgrade or downgrade your plan at any time; plan changes are prorated for the remainder of the current billing period. New organizations receive a 14-day free trial. Payments are processed by Stripe.

7. Service Availability

Availability commitments, service credits, and support response times for each plan are set out in our Service Level Agreement, which forms part of these terms. Outside those commitments we strive for high availability but do not guarantee uninterrupted access. We will provide reasonable notice before scheduled maintenance.

8. Limitation of Liability

To the maximum extent permitted by law, Incisive's liability for any claims arising from the Service is limited to the amount you paid for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Termination

You may cancel your subscription at any time. Upon cancellation, you retain access through the end of your current billing period. We may terminate accounts that violate these terms with notice.

10. Changes to Terms

We may update these terms from time to time. We will notify you of material changes at least 30 days in advance. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any disputes shall be resolved through binding arbitration, except where prohibited by law.

12. Contact

Incisive Platforms, Inc. For questions about these terms, contact us at hello@guidelite.app.